Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Europe & Asia will be shipped by EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-30 Business days
||15-45 Business days
||20-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com.
My tracking says "no information available at the moment".
For some shipping companies, it takes 3-8 business days for the tracking information to update on the system. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us at firstname.lastname@example.org.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of bestanime.club
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The order came in time size approached, satisfied.
Excellent quality arrived much earlier than expected and there was no problem with transport 🙂 100% recommended
Zarąbista quality SUPER RECOMMEND
Good store!Fast shipping.
Dugé yaxravi odyag Yak I ochikuvali. Adjacent Duge shvidko for 14 days
Very nice fresh and comfortable I arrive fast thank you
10 out of 10 I arrive sooner than expected
Small task on the purple side
Had to purchase another one after my first purchase! i love it!! I’m a womens size 12 (NewZealand) purchased a XXL its a perfect baggy fit; i think it’ll fit up to a size 20 womens. My first purchase took 2 weeks but since the corona virus out break this order took 3 months to get to New Zealand i highly recommend this store and product.
The product came to me without any trouble. Faster than I expected. The color is a little more opaque than in the photo but it’s super good the same. I’m M-L and I bought XL looked good on me.
So fast at delivering, amazing product! I love it I’m a size 12 in nz and bought a xxl it’s perfect
Came super fast and the fabric feels very soft and good
Just the color a little stronger than the one in the picture but out there everything amazing
I come along well, extremely wrinkled and kind of hated the color, but apart is good
All is well, the kimono liked it